Blog

To the letter
4 October 2013

To the letter

Back in the old days when secretaries efficiently typed business letters from dictation or shorthand, they got it right – to the letter. These days, we often need to type our own correspondence.Sett...
Making your emails count
11 September 2013

Making your emails count

Every week managers tell me how the quality of emails at work is deteriorating. What upsets them most is the increasingly casual writing style and ‘text talk’ in business emails. So if you want to...