Articles

Getting your COVID-19 communications right
3 April 2020

Getting your COVID-19 communications right

Writing clear and concise business communications with exactly the right tone is tricky at the best of times. But how do you get the right balance when communicating with your clients or staff about an invisible virus that's causing its fair share of disruption around the world? Discover 5 common traps when writing about COVID-19 and how to avoid them.  

 

DIY writing: good business sense or hidden trap?
20 March 2020

DIY writing: good business sense or hidden trap?

By the time we finish school we generally know how to put words on a page, but that doesn’t necessarily mean our words will communicate effectively. Several generations of native English speakers in Australia have never learned the basics of English grammar. There are others who have achieved top marks in English in Year 12 at school but are unable to write a clear and concise email or a well-structured business report. If the writing we learn at school is not teaching us the skills we need for business writing in the workplace, a do it yourself (DIY) approach could be risky business.

Saving time: business writing training for executives
11 March 2020

Saving time: business writing training for executives

In the digital era, corporate and government sectors rely heavily on the written word to report on issues, communicate policy decisions, and email colleagues or customers. With such an emphasis on written communication, many organisations see the value of writing skills workshops. But are these workshops relevant for managers and senior executives? Our targeted executive business writing training will keep you ahead of the flock.

Words matter: preventing stigmatisation in the workplace from COVID-19
6 March 2020

Words matter: preventing stigmatisation in the workplace from COVID-19

With the novel coronavirus (COVID-19) now emerging in more and more countries worldwide, many organisations, including Amazon, Apple and Google, are restricting employee travel. Extra care choosing the right words in policies, emails, board papers, staff notices and other internal and external communications will help prevent stigmatisation. It could also potentially help contain the spread of the virus in your workplace. 

English as a second language: help or hindrance?
29 October 2019

English as a second language: help or hindrance?

Over 23% of Australia’s workforce was born overseas in over 114 countries, giving us a rich and diverse pool of talent. Of these, 13% of workers were born in non-English speaking countries. Despite the many variations in first language, education and background, it is risky to assume that someone who was born and schooled in Australia, or who has English as their first language, will be a better writer than someone with English is a second language. Find out why.

Writing skills training: is it enough to prevent communication breakdown?
3 September 2019

Writing skills training: is it enough to prevent communication breakdown?

Poor written communication is a piece of the puzzle often overlooked or misunderstood when investigating an error or non-compliance at work. Poorly written communications lead to confused staff and confused clients, with loss of income and damage to your reputation two potential outcomes.

Achieving consistency: why you need to check the style guide
26 July 2019

Achieving consistency: why you need to check the style guide

Which is correct? Single or double quotation marks? Do lists take a semicolon at the end of each bullet point? While it might seem pedantic, checking these details and consistently applying your organisation's preferred style will raise the professionalism of your writing.

Pre-employment writing tests: do we need them?
21 February 2019

Pre-employment writing tests: do we need them?

Fixing team members’ writing is an all too time-consuming part of many people leaders’ role. Poor written communications not only cause frustration and inefficiency, they can result in poor team engagement and job dissatisfaction. In turn, this leads to performance issues and increased staff turnover.

How professional writing adds value to business communications
4 February 2019

How professional writing adds value to business communications

By the time we start our first job, we will have written billions of words. But does our primary, secondary or even tertiary education really train us for the kind of communications we need to write at work? 

How long does it take to write 1,000 words?
23 October 2018

How long does it take to write 1,000 words?

Do you consistently miss deadlines for reports and other written communications at work? There could be several reasons for this. You may have been given an unrealistic deadline or perhaps other more urgent jobs demanded your attention. Although there is not much you can do about these real-life scenarios, accurately estimating how much time you need, and then pacing yourself, will help you get to the finish line on time.