Articles

Rocky relationship or perfect ‘marriage’?
15 February 2017

Rocky relationship or perfect ‘marriage’?

With words and images inextricably linked in our information-driven workplaces, it’s essential that the person responsible for producing the words (the wordsmith) and the graphic designer work as a...
When words are not enough
7 February 2017

When words are not enough

Easy reproduction of images online and versatile printing options have resulted in workplace publications becoming increasingly visually oriented. With dozens of fonts and colours at our fingertips, a...
The hidden cost of typos
4 August 2016

The hidden cost of typos

We've all experienced that moment of horror when our manager spots a typo in a report we've laboured over for hours, if not days. You feel appalled and mystified that you could have missed such an obv...
Are you getting the best results from your emails?
7 July 2016

Are you getting the best results from your emails?

Email writing at work is about getting the result you need and maintaining a good relationship with your clients, customers and colleagues. If you’re not getting the right response from your emails – or you’re not getting a response at all – ask yourself the following questions.

Ten ways to write the perfect email
30 October 2014

Ten ways to write the perfect email

Get a single email right and it could build you a priceless relationship or clinch you a deal you’ve been chasing for months. Get one wrong and it may just mean the death of an irreplaceable opportu...
Annual reports: your opportunity to shine
20 May 2014

Annual reports: your opportunity to shine

So how can you make your report more interesting to read while at the same time meeting your legal requirements?

To the letter
4 October 2013

To the letter

Back in the old days when secretaries efficiently typed business letters from dictation or shorthand, they got it right – to the letter. These days, we often need to type our own correspondence.Sett...
Making your emails count
11 September 2013

Making your emails count

Every week managers tell me how the quality of emails at work is deteriorating. What upsets them most is the increasingly casual writing style and ‘text talk’ in business emails. So if you want to...