Images are powerful communicators, the body language of written communication. An image or infographic can add clarity to the words. Images also set the tone of the publication and tell the reader a g...
With words and images inextricably linked in our information-driven workplaces, it’s essential that the person responsible for producing the words (the wordsmith) and the graphic designer work as a...
Easy reproduction of images online and versatile printing options have resulted in workplace publications becoming increasingly visually oriented. With dozens of fonts and colours at our fingertips, a...
We've all experienced that moment of horror when our manager spots a typo in a report we've laboured over for hours, if not days. You feel appalled and mystified that you could have missed such an obv...
Email writing at work is about getting the result you need and maintaining a good relationship with your clients, customers and colleagues. If you’re not getting the right response from your emails – or you’re not getting a response at all – ask yourself the following questions.
Get a single email right and it could build you a priceless relationship or clinch you a deal you’ve been chasing for months. Get one wrong and it may just mean the death of an irreplaceable opportu...
Back in the old days when secretaries efficiently typed business letters from dictation or shorthand, they got it right – to the letter. These days, we often need to type our own correspondence.Sett...
Every week managers tell me how the quality of emails at work is deteriorating. What upsets them most is the increasingly casual writing style and ‘text talk’ in business emails. So if you want to...