Get a single email right and it could build you a priceless relationship or clinch you a deal you’ve been chasing for months. Get one wrong and it may just mean the death of an irreplaceable opportu...
The devil is in the detail: the high cost of real-life communication disasters
Many professions from forensic scientists, to engineers, to performing artists to legal practitioners quote the expression ‘the devil is in the detail’. It’s the idea that although something may appear simple or insignificant, there could be hidden problems. There have been many cases where lack of attention to detail has cost organisations as well as individuals millions of dollars, reputational damage and emotional distress.
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