Articles

The hidden cost of typos
4 August 2016

The hidden cost of typos

We've all experienced that moment of horror when our manager spots a typo in a report we've laboured over for hours, if not days. You feel appalled and mystified that you could have missed such an obv...
Are you getting the best results from your emails?
7 July 2016

Are you getting the best results from your emails?

Email writing at work is about getting the result you need and maintaining a good relationship with your clients, customers and colleagues. If you’re not getting the right response from your emails – or you’re not getting a response at all – ask yourself the following questions.

The deadline dilemma: delivering on time
22 April 2015

The deadline dilemma: delivering on time

Deadlines can be a blessing or a curse. An achievable deadline can be our ally. It focuses us. A realistic deadline that allows us to write a well-planned and executed professional report will have positive and far-reaching outcomes. 

Ten ways to write the perfect email
30 October 2014

Ten ways to write the perfect email

Get a single email right and it could build you a priceless relationship or clinch you a deal you’ve been chasing for months. Get one wrong and it may just mean the death of an irreplaceable opportu...
Annual reports: your opportunity to shine
20 May 2014

Annual reports: your opportunity to shine

So how can you make your report more interesting to read while at the same time meeting your legal requirements?

Demystifying the hyphen and the dash
9 October 2013

Demystifying the hyphen and the dash

t’s hard to believe that a tiny stroke on the page can cause so much confusion and misunderstanding. Yet the hyphen (-) and the dash (a longer stroke) do just that.

To the letter
4 October 2013

To the letter

Back in the old days when secretaries efficiently typed business letters from dictation or shorthand, they got it right – to the letter. These days, we often need to type our own correspondence.Sett...
Making your emails count
11 September 2013

Making your emails count

Every week managers tell me how the quality of emails at work is deteriorating. What upsets them most is the increasingly casual writing style and ‘text talk’ in business emails. So if you want to...