Plain English, Training, Writing
Do you want to improve the professionalism of your written communications? Perhaps you have received phone calls from confused customers. Or perhaps you have noticed grammatical errors in emails and reports that reflect poorly on the professionalism of your... 
Plain English, Training, Writing
You may have a vague memory of learning about metaphor and tautology in high school English and know that tautologies and mixed metaphors are to be avoided. But what are metaphors and tautologies? And are there times when they can enhance written communication?... 
Plain English, Training, Writing
A basic principle of writing is to grab your reader’s attention and then keep it. When we overuse a word, it can become annoying to the reader and distract them from the important message. If used often enough, the word multiplies like a weed and chokes good writing...
